PRIVACY POLICY

 

Workwear Bazaar (ABN: 54 201 129 649) is committed to protecting your personal information and your right to privacy. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or purchasing from us, you agree to the collection and use of your information as described in this policy.

1. Who We Are

Business Name: Workwear Bazaar

ABN: 54 201 129 649

Address: 4C 712 Ranford Road, Southern River WA 6110, Australia

Phone: 0482 051 298

Email: info@workwearbazaar.com.au

Website: https://workwearbazaar.com.au 

E-commerce Platform: BigCommerce

2. What Personal Information We Collect

2.1  Information You Give Us

When you interact with us — whether online, in store, or via our contact form — we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment information (processed securely — we do not store full card details on our servers)
  • Business name and ABN (for business accounts or bulk/embroidery orders)
  • Messages, enquiries, and feedback submitted via our contact form or email

2.2  Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and approximate geographic location
  • Browser type, version, and device type
  • Operating system
  • Pages you visit, time spent on pages, and the page that referred you
  • Products viewed, added to cart, or purchased
  • Cookies and similar tracking technologies (see Section 6 and our Cookies Policy)

2.3  How We Collect Your Information

  • Orders placed through our online store at workwearbazaar.com.au
  • Contact form submissions and email enquiries
  • In-store interactions and phone calls
  • Automatic data collection via cookies, Google Analytics, and Meta Pixel when you visit our site 

3. How We Use Your Personal Information

We use the information we collect to:

  • Process, fulfil, and dispatch your orders
  • Send order confirmations, dispatch notifications, tracking information, and invoices
  • Manage your account and order history
  • Respond to your customer service enquiries and complaints
  • Provide custom embroidery and screen printing services
  • Process returns, refunds, and exchanges
  • Send you promotional emails, offers, and updates where you have opted in (you can unsubscribe at any time)
  • Analyse website usage to improve our site, product range, and customer experience
  • Display relevant advertising to previous visitors of our site
  • Detect, investigate, and prevent fraudulent transactions and other illegal activity
  • Comply with our legal obligations under Australian law, including taxation and record-keeping requirements

4. Payment Processing

We do not store your full credit card or debit card details on our servers. All payments are processed by trusted, PCI-DSS compliant third-party payment providers:

Provider

Purpose

Their Privacy Policy

Stripe

Credit and debit card processing

stripe.com/au/privacy

PayPal

PayPal and card payments

paypal.com/au/webapps/mpp/ua/privacy-full

Afterpay

Buy now, pay later

afterpay.com/en-AU/privacy-policy

 

Each of these providers maintains their own security and privacy practices. We recommend reviewing their respective privacy policies.

5. Who We Share Your Information With

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your information only with the following trusted service providers where necessary to operate our business:

Provider

Purpose

Data Shared

Australia Post, CouriersPlease, StarTrack

Order delivery and tracking

Name, delivery address, phone number

Payment processors (Stripe, PayPal, Afterpay)

Secure payment processing

Order total and billing details

BigCommerce

E-commerce platform hosting our store and order data

Order and account information

Google Analytics & Google Ads

Website analytics and remarketing advertising (anonymised)

Anonymised browsing and behaviour data

Meta (Facebook) Pixel

Advertising and retargeting on Facebook/Instagram (anonymised)

Anonymised browsing and behaviour data

Email marketing platforms

Sending order updates and opted-in promotional emails

Name and email address

Australian supplier partners

Order fulfilment when dispatched from supplier warehouse

Name, delivery address, and items ordered

All third-party providers are required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your personal information if required by Australian law, a court order, or a government or regulatory authority.

6. Cookies & Tracking Technologies

We use cookies and similar technologies on our website to improve your browsing experience, analyse site traffic, and deliver relevant advertising. The types of cookies we use include:

  • Essential cookies: Required for the website to function, including shopping cart and checkout.
  • Analytics cookies: Google Analytics collects anonymised data on how visitors use our site.
  • Advertising cookies: Google Ads and Meta Pixel track visits to show relevant ads on other platforms.
  • Functional cookies: Remember your preferences for a better browsing experience.

For full details on the cookies we use, how to manage them, and how to opt out of advertising cookies, please read our Cookies Policy at:

https://workwearbazaar.com.au/cookies-policy/ 

You can opt out of Google Analytics at: tools.google.com/dlpage/gaoptout 

You can manage Meta advertising preferences at: facebook.com/settings?tab=ads 

7. Data Storage & Security

Your personal information is stored securely on BigCommerce's servers, which use industry-standard security controls and encryption. Our website uses SSL (Secure Socket Layer) encryption — indicated by the padlock icon in your browser — to protect data transmitted between your device and our website.

We take reasonable steps to protect your personal information from misuse, unauthorised access, modification, and disclosure. While we implement these safeguards, no method of data transmission over the internet is completely secure, and we encourage you to take care when sharing personal information online.

If you suspect your account has been compromised or that there has been a security breach, please contact us immediately at info@workwearbazaar.com.au.

8. How Long We Retain Your Data

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law:

  • Order records: Retained for 7 years in accordance with the Australian Taxation Administration Act 1953.
  • Account information: Retained while your account is active, or until you request deletion.
  • Marketing preferences: Retained until you unsubscribe or request removal.
  • Customer service records: Retained for 3 years after the last interaction.

After the applicable retention period, we will securely destroy or de-identify your personal information.

9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can ask us to correct inaccurate or out-of-date personal information.
  • Deletion: You can request deletion of your personal information, subject to our legal retention obligations.
  • Opt out of marketing: You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us directly.
  • Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us:

Email: info@workwearbazaar.com.au 

Phone: 0482 051 298

Address: 4C 712 Ranford Road, Southern River WA 6110, Australia

We will respond to all privacy requests within 30 days. In some cases, we may need to verify your identity before processing your request.

10. Third-Party Website Links

Our website may contain links to third-party websites, social media platforms, and partner sites. We are not responsible for the privacy practices of those websites and encourage you to review their individual privacy policies before providing any personal information. Our Privacy Policy applies only to information collected by Workwear Bazaar.

11. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child under 13 has provided us with personal information without parental consent, please contact us immediately at info@workwearbazaar.com.au and we will take steps to delete that information.

12. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, we encourage you to contact us first so we can resolve it:

Email: info@workwearbazaar.com.au

Phone: 0482 051 298

We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au

Phone: 1300 363 992

Mail: GPO Box 5218, Sydney NSW 2001

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. We will post the updated policy on this page with a revised 'Last Updated' date. For significant changes, we may also notify you by email or via a notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

For any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Business: Workwear Bazaar (ABN: 54 201 129 649)

Address: 4C 712 Ranford Road, Southern River WA 6110, Australia

Phone: 0482 051 298

Email: info@workwearbazaar.com.au 

Website: https://workwearbazaar.com.au 

Hours: Mon–Thu 9:15am–5:15pm | Fri 9:15am–4:15pm | Sat 10am–5pm | Sun 11am–5pm

Related policies: