Return Policy

Australian Consumer Law Notice: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

1. Contact Us Before Sending a Return

Before sending any item back, you must contact us to obtain a Return Authorisation (RA) number. Returns received without prior approval and a valid RA number may not be accepted.

Email: info@workwearbazaar.com.au

Phone: 0482 051 298

Address: 4C 712 Ranford Road, Southern River WA 6110, Australia

Hours: Mon–Thu 9:15am–5:15pm | Fri 9:15am–4:15pm | Sat 10am–5pm | Sun 11am–5pm

2. General Return Conditions

To be eligible for a return, all of the following conditions must be met:

The return is initiated within 14 days of the confirmed delivery date
The item is unused, unworn, and in its original condition
The item is in its original, unopened packaging with all tags, labels, ticketing, manuals, and accessories intact
A copy of your Workwear Bazaar invoice or proof of purchase (Order ID) is included with the return
A Return Authorisation (RA) number has been issued by our team prior to sending

3. Non-Returnable Items

The following items cannot be returned or exchanged, except where required by Australian Consumer Law:

Clearance or sale items marked as final sale
Special-order items sourced or made specifically for your order
Embroidered, screen-printed, or custom-decorated garments — these are made to order and cannot be restocked
Hygiene-sensitive items including gloves, socks, underwear, and opened respiratory PPE
Items that have been worn, washed, used, or had their tags removed

If a non-returnable item is faulty or does not match its description, your full rights under Australian Consumer Law still apply. Please contact us.

4. Change of Mind Returns

We accept change-of-mind returns (wrong size ordered, wrong colour, or changed your mind) on eligible items, subject to the following conditions:

Condition	Detail
Return window	Within 14 days of confirmed delivery
Restocking fee	$20 or 15% of the item value — whichever is greater. This covers supplier restocking and return handling costs, and may vary by brand.
Return postage to us	Customer is responsible for the cost of shipping the item back to Workwear Bazaar
Replacement postage to you	Customer is responsible for the cost of shipping the replacement item back to their address

All fees are disclosed upfront in accordance with Australian Consumer Law. These apply to change-of-mind returns only, not to faulty or incorrectly described items.

5. Faulty, Damaged, or Incorrectly Described Items

If your item is faulty, arrived damaged, or does not match its description on our website, you are entitled to a remedy under Australian Consumer Law. Please follow these steps:

Contact us within 48 hours of delivery: Email info@workwearbazaar.com.au or call 0482 051 298. Do not return the item before contacting us.
Provide the following information: Your order number; a brief description of the fault; and clear photos showing the fault, the product tag or label, and the packaging.
We will assess your claim: Our team will review the information and confirm the appropriate remedy with you within 2–5 business days.
If return is required: We will provide you with a prepaid return label at no cost to you. You will not be charged for return postage on faulty items.

Depending on the nature and severity of the fault, we will offer one of the following remedies:

Full refund to your original payment method
Replacement with the same or an equivalent item
Repair of the item (where applicable)
Store credit (if preferred)

In some cases, we may ask you to return the item directly to our supplier's warehouse if the order was originally dispatched from there. We will provide clear instructions when this applies.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you by email of the outcome. If your return is approved:

Refunds are processed within 5–7 business days of us receiving and approving the returned item
Refunds are issued to the original payment method — PayPal, Stripe, or credit/debit card
Afterpay refunds are processed through Afterpay directly and may take additional time depending on Afterpay's processing schedule. We will initiate the refund on our end within 5–7 business days
Store credit is issued immediately upon approval
Original delivery charges are non-refundable for change-of-mind returns

Please allow an additional 3–5 business days after we process the refund for it to appear in your bank account or payment provider.

7. Size & Colour Exchanges

To exchange an item for a different size or colour, please follow this process:

Step 1 — Check availability: Email info@workwearbazaar.com.au with your order number and the size or colour you require. We will confirm whether the item is available before you send anything back.
Step 2 — Send the original item: Once confirmed, package the original item securely in its original condition with tags attached and ship it back to the address we provide. Return postage to us is at your cost.
Step 3 — We inspect and dispatch: Once we receive and inspect the returned item, we will dispatch your replacement.
Step 4 — Replacement delivery: The cost of shipping the replacement item to you is also at your expense. We will send you an invoice or payment link for this amount before dispatching.

A restocking fee of $20 or 15% (whichever is greater) may apply to change-of-mind exchanges.

8. Return Address

The return address will be confirmed when your Return Authorisation (RA) number is issued. This is important — do not send items back to our store without first receiving your RA number and confirmed return address.

If your original order was dispatched directly from one of our Australian supplier partners, we may ask you to return the item to the supplier's warehouse rather than our store. This does not affect your consumer rights in any way, and we will provide you with full, clear instructions.

9. How to Lodge a Return — Step by Step

Email info@workwearbazaar.com.au with your order number, reason for return, and clear photos if applicable.
Wait for our team to review your request and issue your Return Authorisation (RA) number and confirmed return address.
Pack the item securely in its original packaging. Include your proof of purchase and write your RA number clearly on the outside of the parcel.
Ship using a tracked postal service. Workwear Bazaar is not responsible for returned items that are lost or damaged in transit.
Once received and inspected, we will contact you by email to confirm the outcome and process your refund, exchange, or store credit.

10. Returns Enquiries — Contact Us

If you have any questions about a return, refund, or this policy, please contact our team: